Frequently Asked Questions
Everything you need to know before you travel with us.
How do I book a Doubletree Fiji airport transfer?
Bookings must be made at least 48 hours before your scheduled arrival. Call Rosie Holidays on +679 9994377 or email customercare@rosiefiji.com with your full flight details, number of passengers and luggage, and your DoubleTree Resort by Hilton Hotel Fiji reservation reference.
Where do I meet my driver at Nadi Airport?
Your Rosie Holidays driver will be waiting in the arrivals hall at Nadi International Airport (NAN) holding a sign with your name and the DoubleTree Resort by Hilton Hotel Fiji logo. Drivers track every flight in real time, so late arrivals are covered at no extra cost.
How long is the transfer from Nadi Airport to Doubletree Fiji?
About 35 minutes door to door by private vehicle. DoubleTree Resort by Hilton Hotel Fiji – Sonaisali Island is on Sonaisali Island, roughly 20.9 km from Nadi International Airport: about 31 minutes by road to the Sonaisali jetty, plus a 2–3 minute resort boat crossing. A shared coach takes 40–50 minutes on the road, depending on other guest drop-offs.
Do I need a boat to reach DoubleTree Sonaisali?
Yes. The journey is a combined road and boat trip. Your vehicle takes you from Nadi International Airport to the Sonaisali jetty on the mainland, then a complimentary resort boat crosses the short lagoon channel to the island in 2–3 minutes. The boat operates on demand, 24 hours a day, and your transfer is timed so the two legs connect.
How much is a transfer from Nadi Airport to DoubleTree Sonaisali?
Private transfers start from FJD 142 per vehicle for a private standard car of up to 15 seats, and from FJD 163 per vehicle for the Private Premium 4-seater luxury SUV. Shared coach seats start from FJD 45 per person. Prices are fixed at the time of booking, with no surge pricing or hidden fees.
What happens if my flight is delayed?
Your driver tracks your flight in real time and adjusts the pickup automatically, so a delayed arrival costs you nothing extra. Meet and greet takes place in the arrivals hall at Nadi International Airport whenever you land, and the resort boat to Sonaisali Island runs on demand 24 hours a day.
What transfer options are available?
Three options: a Private Premium Transfer (4-seat luxury SUV such as a Toyota Prado), a Private Standard Car Transfer (15-seater private minivan), and a Shared Coach Transfer (22-seater coach shared with other Doubletree guests).
Are the vehicles air-conditioned and do they have WiFi?
Yes. Every Rosie Holidays vehicle servicing Doubletree Fiji is fully air-conditioned and offers complimentary onboard WiFi. Vehicles are no more than 4 years old and meet Doubletree quality and safety standards.
Can I request a child seat?
Yes, child and booster seats are available on request at no extra cost. Please specify the child's age and weight when booking so the correct seat can be fitted.
What is the cancellation policy?
Cancellations made more than 48 hours before the scheduled pickup are refundable. Within 48 hours, charges may apply. Contact customercare@rosiefiji.com to amend or cancel a booking.
Who operates the Doubletree Fiji VIP Transfer service?
The service is operated by Rosie Holidays, Fiji's leading licensed ground operator, on behalf of DoubleTree Resort by Hilton Hotel Fiji. Drivers are trained on Doubletree service standards and all vehicles are Jaltest-certified for safety.